Important Information

When your order has been placed, an email will be automatically sent to confirm your order. Included, is all the information you may require regarding the next steps and the address where we require you to send your inclusions if you don't require a kit. If you don't receive this email, please check your junk/spam folders and add us to your safe senders list to make sure you receive all further communications.Memorial InclusionsIf your order requires ashes collecting, we will send a small, secure mylar bag with label with your details clearly written. A form is included to include any necessary details with full posting instructions and let us know any important details.For all other memorial inclusions; including clothing, hair, pet fur, horse mane, whiskers or other inclusions of a similar nature - these can be sent to us directly. The address details can be found in your confirmation email (please note, the posting address is not the address that can be found on the website. Please contact us to obtain this address if you cannot find the address)

This varies depending on the items ordered. Any resin items - including breastmilk, will be completed within 4 to 8 weeks from the date we receive your inclusions or breastmilk vial (not the date the order was placed). If there is a significant delay with you sending us your inclusions, this will inevitably delay your turnaround time and this will always begin from the date we receive your items. This turnaround time may increase by up to 3 weeks during particularly busy periods such as Christmas (Christmas orders begin coming in as early as September, and our order books tend to close for guaranteed Christmas delivery on the 31st October).For clothing items, your turnaround time will be 2 to 4 months from the date we receive your clothing.If you have ordered an item with engraving, your wait time my increase by a further two weeks. This also applies for custom created pieces.

Inclusions should only be sent once payment has been completed and sending instructions have been provided.In short, we cannot provide specific updates. Your order will be complete within 4 to 8 weeks or 2 to 4 months from the date you sent your items to us and we received them. The only further update that will be provided from there is when we send tracking and confirmation of completion (or to confirm I'll be starting your order in the next 2 weeks); this is namely due to the fact that your item is usually ready within a few days of us starting it, so there simply isn't an update to give before this. If you have emailed for an update and the email hasn't been answered, please don't be offended but it is very likely either I haven't seen your email or message, or I haven't time to reply/provide an update I don't yet have to give. I will politely ask that multiple emails aren't sent; including across all my socials if you haven't received an initial reply as this takes time away from more urgent queries, and there is only myself available to answer and respond to all emails and complete all admin duties alongside completing orders.

Production begins only once all required inclusions or materials have safely arrived with Coastal Memorials™.From the moment you place your order, you will begin receiving emails from myself sent from coastalmemorials@gmail.com. I recommend adding this to your safe senders list to ensure all communications are received without issue. Below I have detailed what emails you can expect to receive from me and the updates you will be sent.The first email, as mentioned will be a confirmation of your order email. This will contain all the relevant information pertaining to your order, turnaround times, where to send your inclusions and what happens next.When your inclusions arrive with us I will email to confirm that they have arrived safely, and I will confirm that your turnaround date has begun (this will only begin on the date you receive this email; not the date your order was placed. I keep track of the dates for every order that these emails are sent so I can accurately keep track and advise where necessary).When your order is complete, the final email you will receive is confirmation that your order is complete and your tracking number. Please note, your tracking number may be added up to a week in advance before we physically post your order.

Our standard turnaround time is approximately 4 to 8 weeks from the date we receive your confirmation. While we strive to meet this timeframe, there are occasions when it may extend to 9 or even 10 weeks due to unforeseen circumstances. We appreciate your understanding and patience if your order takes a bit longer. We are a small, dedicated team working around school hours and other commitments. Factors such as car trouble, illness, school holidays, supplier delays, and the complexity of custom designs can impact our turnaround time. If your order exceeds 8 weeks, feel free to email us for an update. However, please note that we do not tolerate abusive or rude messages. Thank you for your understanding and support as we work to create your cherished keepsakes.inclusions safely receivedjewellery components awaited (if applicable)item in productionquality check stagedispatch confirmation

Production cannot begin until inclusions arrive. Delays in sending materials will therefore delay the production start date. There is, however, no set date between which inclusions must be sent.